Don’t Fall for These Communication Traps

Tips for Staying Present and Focused

This week I have been reflecting on what it takes to be present.

One of the four cornerstones of my collaborative standards is the protocol, 聽 Ting . This is simply the traditional Chinese character ‘聽 ting’ for listening. The different parts of the character help us think about body language, undivided attention, and purposefully listening.

At the beginning of meetings and workshops, I talk about expecting this from each other, along with the other cornerstones.

I often expand on the Ting protocol by discussing being present and focused. I want to share a few traps to watch for when you are communicating with others.

Navigating these traps supports me in getting closer to offering undivided attention.

You prep your response

A common trap I see ensnaring people is how distracted they are by their idea prep. One person speaks to a provocation, and the other crew members tune in and then tune out — lost in what they might say in response.

You judge what people say too soon

Teachers do this as an instinctive move in support of young people when they speak in a whole class setting. The neutral, non-evaluative response is rare. Most of the time, it is nods and affirmations. This behaviour drifts into our adult talk too. The trap here is that…